Refund policy

At SG Style, we strive to deliver high-quality fashion right to your doorstep. Every piece we ship undergoes careful quality checks. However, we understand that issues can occasionally arise during transit or fulfillment.

Please read our Return & Refund Policy carefully to understand our process, guidelines, and conditions.

1. Scope of Policy (Eligible Issues)

We offer free-of-charge replacements exclusively for orders that meet the following conditions:

Defective Products: Items that arrive with manufacturing defects (e.g., severe tears, broken zippers, missing essential buttons).
Damaged Products: Items physically damaged during transit.
Wrong Product Received: You received an item, design, or color entirely different from what you ordered.

Note on Sizing: Please check our size guides before purchasing. Orders placed with the wrong size selected by the customer are strictly NOT eligible for return, exchange, or refund.

2. Conditions for Return Eligibility

To qualify for a replacement or return, all returned items must meet strict quality standards upon inspection:

Unused & Unwashed: Items must be completely unworn, unwashed, and free of stains, odors (perfume/deodorant), or makeup marks.
Original Packaging & Tags: All original brand tags, labels, packaging, and hangers must be intact and securely attached to the product.
Time Limit: Return requests must be submitted within 5 days of delivery. Requests submitted after 5 days will not be processed.

3. Mandatory Unboxing Video & Photos Requirement

To protect both our customers and our logistics chain, a clear unboxing video and detailed photos are mandatory for any return request.

Unboxing Video Requirements:

The video must clearly show the unopened shipping package/label before opening.
The opening of the package must be captured in a single, continuous, unedited video shot (no cuts, splices, or edits).
The defect, damage, or wrong product must be clearly demonstrated and visible in the video.
Photos of the damaged area and attached original tags must also be uploaded with the request.

Without a valid unboxing video, we reserve the right to decline any claim for damaged, defective, or missing items.

4. How to Submit a Return Request

If your order meets the eligibility requirements, you can initiate a return within 5 days of delivery using any of the following methods:

Through our App: Navigate to My Orders \ Select Item \ Request Return/Replacement. Upload your unboxing video and photos.
Through Website Link: Visit the Contact Us link on our website, input your Order ID, and submit your media proof.
Email Support: Send an email to support@sgstyle.in with:

Subject Line: Return Request - Order #[Your Order Number]

Attached unboxing video and clear images

A brief description of the issue

Our customer support team will review your submission within 24 to 48 hours.

5. Replacement Process

Once your return request is approved, our team will arrange a reverse pickup (where applicable) or provide instructions for dispatching the item back to us.
Cost: Replacements for verified damaged, defective, or incorrect products are 100% Free of Charge.
Once the returned product reaches our warehouse and passes quality inspection, your replacement product will be dispatched immediately.

6. Refund Policy & Timeline

Refunds are issued only if a replacement for the damaged or incorrect item is out of stock.

Inspection: Once we receive the returned item at our warehouse, it will undergo a physical quality inspection to ensure tags are attached and it remains unused.
Refund Processing: Upon successful inspection and approval, your refund will be initiated to your original payment method or bank account.
Processing Time: Refunds will reflect in your account within 7 to 15 business days after we receive and verify the returned product.
Cash On Delivery: Please note that refunds for Cash on Delivery (COD) orders are issued strictly as Store Credit, redeemable on your next fashion purchase. Store credit expires in one year.

7. Non-Returnable & Non-Refundable Items

To maintain fairness and hygiene standards, the following cases are STRICTLY NON-ELIGIBLE for returns, replacements, or refunds:

Orders where the wrong size was selected by the buyer.
Items submitted after 5 days from the delivery date.
Items without the required unboxing video and images.
Items that show signs of wear, washing, alteration, or removed tags.
Minor color variations due to photography lighting or monitor screen resolutions.